What is the process for accessing a loan for the E-Bike Program?

Step One

Apply online. Upon approval, you will receive;

  • Letter of Approval
  • Terms and Conditions (to print & sign)
  • Reimbursement Form
  • Instructions on next steps

This stage can take up to one week. (We will accept retro-active invoices from June 1, 2020).

Step Two 

Purchase the bike(s) (accessories) - This is the preferred method, upfront purchase/reimbursement

Step Three

Once you have purchased the bike(s), you will get reimbursed by submitting;

  • The signed Terms and Conditions
  • Completed Reimbursement Form
  • and copy(s) of any invoices

Once the above documents have been received, a cheque will be issued to you (On the Reimbursement form you will indicate whether you wish to pick the cheque up or have it mailed to you).

Show All Answers

1. Why is Nelson offering this program?
2. What is the process for accessing a loan for the E-Bike Program?
3. How long does approval take?
4. Who is this program for?
5. Why are renters not eligible for this program?
6. Why is this program only for City residents and not for Nelson Hydro customers outside the limits?
7. How will I be reimbursed?
8. How long will it take to be reimbursed for the purchase?
9. If I cannot purchase the bike upfront myself, what other options do I have?
10. Can I purchase the bike before I receive my letter of approval?
11. What is the approval based on?
12. If I am not approved for the loan based on payment history, can I apply again after one year of clean payment history?
13. What happens if I default on my loan?
14. What kind of bike can I finance?
15. What if I don’t use my bike for commuting?
16. Are there any other administration fees I will need to pay to participate in the program?
17. Can I pay the loan balance before the amortization period is up?
18. Will I receive a balance statement?