In November 2019, Nelson Hydro issued an online customer survey. We asked your opinion on four important issues: electrical rates, customer service, reliability, and investment in infrastructure renewal. We received feedback from city and rural customers as well as residential and business ratepayers. In total, we received 743 completed surveys.
The survey included questions on Nelson Hydro’s service during outages, connection, and billing procedures, as well as the utility’s preparation for a rate design application that will be submitted to the BCUC in 2020.
Nelson Hydro would like to thank customers for taking the time to complete the survey.
Nelson Hydro Background: Nelson Hydro supplies electrical service to 10,600 homes and businesses in the City of Nelson and the surrounding area, which includes Blewett, Taghum, Sproule Creek, Grohman Creek, Highway 6 towards Salmo, Harrop-Procter, Balfour, and Queens Bay. We are the only municipally-owned and operated utility in BC to have its own generation, transmission, and distribution systems.