Nelson Hydro Bill Payment

1 Pay My Bill
2 Start New Service
3 New User

You will need a copy of your bill to register. Your bill has your Account and Customer number.

You can find your Customer and Account number on the top right-hand side of your hydro bill. Please note that the “Account Number” is the first eight (8) digits, and the “Customer Number” is the six (6) digits after the dash. 

Hydro Where

To learn more about the Nelson Hydro Online Account Portal, check out the FAQs.

Or, you can still pay your bill through one of these existing alternate methods:

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Pre-Authorized Payment

Contact Nelson Hydro for information on setting up a pre-authorized or equalized payment plan.

City Hall

At City Hall, payment can be made by cash, debit, credit card or cheque.

Drop Box

The City offers a 24 hour drop box located at the front of City Hall.

At Your Bank

Pay your hydro electric bill at most banks and credit unions.

Online Banking

Pay through your financial institution's online banking system.

When adding Nelson Hydro as a payee, we are listed as 'Nelson Electrical' or 'Nelson, City Electrical'