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1. What is the EcoSave program?
2. Why has this program been developed?
3. Is there a program target for energy savings?
4. Who funds this program?
5. What is the role of the EcoSave program coordinator?
6. Who can register?
7. How can I register?
8. What happens after I register?
9. Who performs the home energy evaluation?
10. What is the cost of the home energy evaluation?
11. When is payment collected?
12. How will I remember what recommendations have been made?
13. Is there an approved contractor list for the EcoSave program?
14. As a Participant in the program do I have to complete the energy efficiency recommendations by the Certified Energy Advisor?
15. What are some of the benefits of registering with EcoSave?
16. What are some of the benefits of improving energy efficiency in my home?
17. Will I need to sign anything?
18. What do I do when I have completed the retrofits?

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1. What is on-bill financing?
2. Who can apply for on-bill financing?
3. What are the loan details?
4. What type(s) of retrofits can be financed?
5. Is it mandatory to apply for on-bill financing as a Participant in the EcoSave program?
6. What happens if the house sells before the on-bill financing loan is paid off?
7. Can the loan be paid in part or whole before the end of the term?
8. Who pays the contractor?
9. Can the Participant complete the work?
10. Can both a contractor and a Participant complete the work?
11. Can there be more than one contractor?
12. How is the credit approval determined?
13. What happens if there is a default on the loan?
14. Is there a time limit on completing the retrofits in order to qualify for on-bill financing?
15. Do I have to complete a home energy evaluation in order to apply for on-bill financing?

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1. What number do I call if I need to talk to the Fire Department, but it's not an emergency?
2. Is backyard burning allowed? I have branches and yard waste I want to get rid of.
3. I’d like to have a campfire in my backyard (or light my portable fireplace). Is this permitted?
4. My smoke alarm “chirps,” what should I do?
5. My smoke alarm goes off for no reason. Why?
6. Do I need to contact you to install a wood stove or fireplace?
7. Is the Fire Department involved in the removal of heating oil tanks?
8. Am I allowed to use fireworks in the city?
9. Why do I sometimes get connected to the Fire Hall when I dial Nelson Hydro, Public Works, City Hall or Nelson Police Department?
10. Do you have any openings for auxiliary or career firefighters? Are you accepting applications?

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1. How do Nelson Hydro Rates compare to other areas of Canada?
2. Moving in, moving out: what do I do?
3. How much advance notice do I need to open, close or transfer an account?
4. New house construction or electrical service upgrade: where do I start?
5. How often am I billed, and how do I pay?
6. How can I keep my bills low?
7. What causes power outages, and will I be notified?
8. What do I do if the power goes out?
9. What do I need to know about trees, branches, and power?
10. Electrical emergency and safety: what should I know?
11. I want to locate the buried wires and electrical cables on my property. What should I do?
12. What should I do if I damaged an electrical cable while I was working in my yard?

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1. When should I call 911?
2. How do I apply for a Criminal Record or Police information check?
3. How do I request a copy of my Police record?

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1. What if I don’t get a licence?
2. How do I apply for a business licence?
3. What type of business licence do I need?
4. As an Airbnb/short-term rental host, what provincial laws and taxes am I subject to?
5. Why don’t “Airbnb” listings have to pay the 2% regional tourism accommodation tax? Other cities enforce a tourism tax.
6. Why don’t “Airbnb” listings have to pay commercial property tax?
7. Does my standard homeowner’s or tenant’s insurance policy cover me as a host?
8. What about parking?
9. What if I use a site like Airbnb to rent for more than one month?

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1. Is there a cost to use Employment Services?
2. How do I become a client of your program?
3. What is the minimum wage in British Columbia?
4. Do I qualify for services if I am a full-time student?
5. What are my rights as an employee?
6. If I just want to use your self-serve area do I have to be a client?
7. If I am under 16 and looking for a job, can I use your services?