News Flash Home
The original item was published from 4/27/2020 1:30:43 PM to 9/6/2020 12:00:00 AM.

News Flash

City News & Public Notices

Posted on: April 27, 2020

[ARCHIVED] Nelson Hydro - Disconnect Notification and Refund Scams

Public Notice Nelson Hydro.pub

Date: Friday April 24, 2020 

Nelson Hydro is concerned that another scam that has resurfaced among other utilities, most recently BC Hydro, may soon be targeting Nelson Hydro customers. 

According to BC Hydro, a fraudster sends out an automated call or fake bill notification via email threatening service disconnection due to an overdue bill. The customer is asked to call a 1-877 number, which connects to a spoofed BC Hydro number. Someone posing as a BC Hydro employee then asks the victim to purchase pre-paid credit cards or deposit money into a bitcoin ATM wallet. 

The second is a phishing scam, in which customers receive a text message that appears to be from BC Hydro, indicating that they are eligible for a refund. Customers are directed to click a link to submit their banking information for deposit. 

Nelson Hydro customers should be aware of the following: 

  • All disconnections for non-payment have been suspended during the COVID-19 pandemic. 
  • Nelson Hydro does not send out text messages requesting customers to click a link for any reason. 
  • Nelson Hydro does not request that customers submit banking or credit card information via email or text messaging. 
  • Nelson Hydro does not accept payment via pre-paid cash cards or prepaid credit cards, or bitcoin ATM. 
  • Nelson Hydro does not offer refunds or credits through Interac e-transfer. 

Customers are asked to call 1-877-32HYDRO (1-877-3249376) or 250-352-8206, if they have questions about the authenticity of an email, text, or phone call. 

Our customers are encouraged to report suspected fraud to the Nelson City Police. They can be reached at (250) 354-3919. 

We are extremely sorry for any confusion this current scam may cause our customers.

Facebook Twitter Email

Other News in City News & Public Notices

COLD WEATHER AHEAD (Facebook Post (Landscape)) (1)

Cold Weather Ahead! Be Prepared!

Posted on: January 10, 2024
Notice to Public

Gyro Park has Re-Opened

Posted on: November 17, 2023
Leaf Removal Big poster (Instagram Post)

City of Nelson Leaf Pick-Up!

Posted on: October 23, 2023
NelsonHydro_Presentation_Aug2023_city-news

Nelson Hydro 2024 Budget and Rates Events

Posted on: September 11, 2023
proposed paving

Notice of Road Paving

Posted on: August 28, 2023
Council Highlights Social Media FB (Instagram Post (Square)) (2)

Council Highlights for June 2023

Posted on: June 29, 2023
2023 BudgetOpen House

Budget Open House - Join us!

Posted on: March 23, 2023
Carmen Proctor Bridge

A Message from Mayor & Council

Posted on: March 17, 2023
December 2017

City of Nelson Newsletter - December 2017

Posted on: December 21, 2017