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January 13, 2021 7:50 AM

Wind Storm - Power Outage Multiple Areas January 13, 2021

NELSON HYDRO UNPLANNED OUTAGE

January 13, 2020 - 7:45am

Due to recent wind storm activity, Nelson Hydro is experiencing a wide-spread outage that is affecting multiple areas.
Crews have been dispatched to restore power to affected areas.
For continued updates, please call 1-877-324-9376.

Nelson Hydro thanks you for your patience as we work to get power to all our customers.

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Latest Update:

January 17, 2021 11:38 AM

Sunday, January 16, 2021 10:00am

The City of Nelson and Nelson Hydro sincerely thank our residents and customers for their patience over the last 5 days.

Power has been restored to all of our service areas.

Customers who have been disconnected as a result of damage to their individual services require a declaration from an electrician before Nelson Hydro can reconnect power.

Nelson Hydro Powerline Technicians will remain on standby Sunday to respond to any new issues that arise.

Prior Updates

View All Updates
January 16, 2021 6:13 PM

Saturday, January 16, 2021 at 6:00pm

The City of Nelson and Nelson Hydro sincerely thank our residents and customers for their continued patience over the last 4 days.

With 7 crews working today we have made great progress in restoring power to the last few neighbourhoods and many individual services. By the end of Saturday evening, we should have all of our lines restored and are hoping to restore power to all customers who have contacted us.

There are some customers who have been disconnected as a result of damage to their masts and require a certificate from an electrician before Nelson Hydro can reconnect power.

All known issues in our South Shore and City service areas have been resolved as well as South Shepherd Drive and Svoboda Road areas.

The Martech and Nelson Hydro crews are working on the North Shore and will try to get to every issue we have been made aware of resolved before they stand down for the night.

Our Nelson Hydro Crew will remain on standby Sunday to respond to any more calls that come in and new issues that arise.

January 16, 2021 11:49 AM

As of Saturday, January 16th 10:22 am, The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.

Operational update:

The three phase main distribution lines have now all been repaired.

Crews are now working on repairing primary taps on the secondary distribution lines. Primary taps lower the voltage at the transformers that carry power to outside your home. One transformer can supply power for up to 10 homes.

Crews are focusing on the primary taps that feed the most customers first. Once all of the primary taps are restored, crews will then focus on individual services that are still without power. This will be done through the weekend.

Restoration of power update:

As of 7:00 am crews have returned to work and will continue to repair the remainder of the areas and individual services still without power.

All of the South Shore and City main powerlines are back to normal operation.

North Shore main powerlines are all back to normal operation.

Perrier Road has been restored with the exception of a small number of damaged services.

Keniris Road, Miller Road and The Middle road power has been restored. Crews are continuing to work on services in this area and Heddle Road.

Queens Bay Townsite power has been restored. One customer with a broken service mast remains out.

Bainbridge Road was energized Friday evening.

Bonaventure mobile home park. The power was off through the night. A certified utility arborist is working on clearing trees on the line. Power should be restored before noon, Saturday January 16.

Ash street has a crew onsite and is expected to be restored by noon Saturday January 16.

Boyer Road has a crew on site and will be restored by end of day on Saturday, January 16th.

Bing Road has a crew on site and expect to be restored on Saturday January 16.

Svoboda Road has a crew on site and expect to be restored on Saturday January 16.

South Shepherd Drive has a crew assigned to repair the downed line Saturday January 16.

Crews will work on individual customer service reconnections Saturday January 16 and expect to continue through Sunday January 17.

We will keep updating this list as more information is made available.