Outages & Safety

Hydro Power Outage Line

Power outages can happen for a variety of reasons, such as bad weather, motor vehicles accidents and even animals interfering with the equipment. Weather-related outages which include wind, snow and trees falling on lines are the most common sources of unplanned power outages in the Kootenays. Depending on the cause, some can be restored very quickly, while others can last a few hours or even a few days in the event of a major storm or emergency.

Reporting Outages

To report a power outage or get the current outage status please call 1- 877-324-9376. This line is available 24 hours a day, 7 days a week, 365 days a year.

How Power is Restored

There are many individuals working behind the scenes to restore your power, especially in the event of a storm or emergency. If your lights go out, this is what happens to get your power back.

  1. Dispatchers gather outage informationOutage
  2. Nelson Hydro crews are dispatched to investigate, locate the cause and assess the damage
  3. Public communications are updated
  4. Problem area is electrically isolated to ensure safe working conditions
  5. Electrical line contractors, tree trimming and highway flagging crews are contacted as required
  6. Repairs are completed on a priority basis considering critical services and the number of customers
  7. Power is restored
  8. Public communications are updated

Outage Storm Response Opens in new window

Scheduled Outages Streetlights Tree Trimming Pest Management